How do I order online?
1. click "view catalog /
order online" on our home page.
2. enter your log-in name and password.
(In order to have your personal discounted prices shown, you must
log-in to the catalog.
Please call us at (620) 227-2101 or (800) 658-1660 for your log-in name and password.)
3. locate items by browsing the catalog, or by using the "search"
function.
4. click "check out".
5. enter a P.O. number, or any other special instructions if needed.
6. click "finish checkout". You will receive an e-mail
confirmation of your order.
back to top
Why should I log-in if it's
not required?
So that you can see your personal discounted prices (if you are
not
logged-in,
LIST prices will be displayed).
Logging in also allows you to use the "favorites list" feature, which is a list of items that you can create that is saved and can be used
for fast entry of frequently ordered items.
Also, to place an order online, you must be logged-in.
back to top
Can I change my log-in name
and password?
It can be changed, but
we must do it for you. Each word can be up to 10 characters and cannot
contain any spaces or special characters.
back to top
How do I add items to the
shopping cart?
The "shopping
cart" holds all items to be ordered. The item number, description, unit
of measure, and price for each product on your order will be displayed there.
Items can be placed into the cart by any combination of the following 3
methods:
- By browsing through the
catalog (or through "search" results), finding a desired item,
and clicking "add to cart".
- By using a "favorites"
list. This is an optional list you can create that is saved
and is always available
whenever you log-on. It allows frequently ordered items to be added to
your shopping cart with just one click.
- By using "quick
order". If you know the exact item numbers you need, this form allows
you to manually enter up to 10 item numbers at once.
back to top
The online catalog
doesn't show an item that I know you sell,
how do I order it?
Even though the online catalog shows over 95% of our products, certain items such
as some copy paper, some toner, new or special ordered items, may not appear in the index categories.
These items can be found by entering a short description of them into the
"search" box (the search function will find items that do not appear in the index categories).
Or, if you
know the item's number, you can enter it by clicking "quick order"*.
*Note: If you enter a known good item number (such as from an invoice),
and it is not found, please let us know and we will get it added to the online catalog the same day (so that it will be available for your next online order).
back to top
How do I use the
"search" function?
Entries for the search
function can be single words, short descriptive phrases, or item
numbers
(including partial item numbers).
back to top
What if the search finds too
many results?
Try the search again
using multiple words. For example: "retractable gel pen" (22
results) instead of "pen" (1857 results).
When only one word is searched for, the system will find anywhere those
particular letters appear, including being part of another word. For
example: searching for "pens" will find all pens, but also all
"dispensers".
back to top
Will items in my shopping
cart stay there (until next time) if I log off without placing the order?
Yes. However, they will
be removed once you click "check out". If you want a list of
specific frequently ordered items to always be ready to order, use the
"favorites list" function
(click on "My Lists").
back to top
How do I remove items from
the shopping cart?
Change the quantity of
the item to "0", then click "update cart". (Leaving the
"quantity" box empty will cause an error code to display).
back to top
I get the error:
"Microsoft VBscript runtime error" when trying to remove an item
from the shopping cart.
The quantity must be
changed to "0" to remove an item. (Leaving the
"quantity" box empty will cause the above error code to display).
back to top
I clicked "Add to
List", why didn't the item show up in my shopping cart?
"Add to List"
adds the item to your "favorites" list. You must click "Add to Cart"
to add the item to your cart.
back to top
How do I remove items from
my "favorites" list?
Click on "My Lists", then click the name of your favorites list.
On the line of the item that you want to remove, click "Remove".
back to top
How do I specify any special
instructions?
Comments can be
applied to the entire order, or to any individual item only. When you click
"check out", you will see a comment box to enter instructions that
apply to the whole order.
On each item's detail page, there is a comment box where you can
enter any special instructions regarding only that particular item before you
add it to the shopping cart.
back to top
|
